Terms & Conditions

Ticket Validity

FlexPlus & FlexBasic Tickets (tickets that DO NOT require a selected date or time) purchased via Tripcarte.asia are valid for 6 months from the date of purchase.

After 6 months, you will not be able to redeem your ticket at the attraction counters.

Refund Policy

Had to cancel your holiday plans and will not be able to redeem any of the tickets bought?

Had too much to do (or just too much lazing around) and did not manage to visit the attractions during your holiday?

Not everyone wanted to go to all the attractions so only some of the tickets were redeemed?

Don’t worry, we understand. It happens.

You can get a refund for any of the FlexPlus & FlexBasic tickets that has not been redeemed within 6 months from the date of purchase. No questions asked.

Just fill up this Refund Form and we will process your refund.

Tripcarte.asia will first verify your purchase. There will be a small cancellation fees of 10% imposed for all cancellation. We will refund the funds into your bank account within 14 working days.

Tickets that have already been redeemed at the counters will not be refunded.

In the Event of Attraction Closure

Most of the attractions displayed in Tripcarte.asia are open every day of the year including school and public holidays.

However, for safety reasons, attractions may temporarily close for a few hours in case of bad weather or planned maintenance.

If you are unable to visit any of the attractions due to this or any other similar reasons, don’t worry – just fill up this Refund Form and we will process your refund.

Tripcarte.asia will first verify your purchase and the attractions reasons for not being able to provide their services. There will be no cancellation fees (apart from online banking transaction charges). We will refund the funds into your bank account within 14 working days.

Tickets that have already been redeemed at the counters will not be refunded.

Acceptance

By using this site (the “Site”), you (“you” or the “End User”) agree to the terms and conditions that we (“Tripcarte.asia”) have provided.

If you do not wish to agree to these terms and conditions (the “Terms of Use” or “Agreement”), please refrain from using the Site.

Terms of Use

The Site provides an interactive online service operated by Tripcarte Sdn Bhd on the World Wide Web of the Internet (the “Web”), consisting of information services, content and transaction capabilities facilitated through Tripcarte.asia, affiliates of Tripcarte.asia or merchants (“Merchants”) offering vouchers for sale (“Vouchers”) which may be exchanged for goods/services at Merchants and other third parties.

This Agreement sets forth the terms and conditions that apply to the use of this Site by the End User. By using this Site (other than to read this Agreement for the first time), End User agrees to comply with all of the terms and conditions hereof.

The right to use this Site is personal to End User and is not transferable to any other person or entity. End User shall be responsible for protecting the confidentiality of End User’s password(s), if any.

End User acknowledges that, although the Internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of Tripcarte.asia, and Tripcarte.asia shall not be responsible for any data lost while transmitting information on the Internet.

Tripcarte.asia shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, Tripcarte.asia may discontinue disseminating any portion of information or category of information, may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.

Limitation of Liability

In no event shall Tripcarte.asia, be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to this agreement.

In no event will Tripcarte.asia’s liability in connection with a voucher exceed the amounts paid for such voucher, and total aggregate liability arising out of or related to this agreement shall not exceed the amounts paid by end user during the six months preceding the bringing of any claim.