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Frequently Asked Questions

Step 1

Firstly, ticket(s) are purchased from the various participating attractions via Tripcarte.asia

 

Step 2

Upon successfully purchasing the ticket(s), an email confirmation containing your “Digital-Pass” will be sent to the corresponding email address specified during the checkout phase

 

Step 3

To redeem the ticket for each respective attraction, all that is required is for you to present the QR Code (Digital-Pass) at the reception counter for each participating attraction

 

Regardless of the quantity and number of attraction ticket(s) purchased, only ONE (1) QR code / Digital-Pass will be required and sent to your corresponding email address

Rest assured, it is 100% safe to purchase from Tripcarte.asia.

 

We do not store your banking/credit-card purchase info on our site.

 

All payments are securely handled by PayPal, iPay88 and BillPlz payment gateways directly.

 

Also to further reassure our customers, we have gone to great lengths to safeguard the site with SSL (https) to ensure that your browsing experience is solely private to you and will be free from any external interception and eavesdropping.

By buying your attraction ticket(s) from Tripcarte.asia, you will enjoy a host of benefits.

 

* Avoid long queues to buy tickets at the attractions (especially during Peak and School Holidays seasons) with our dedicated lane for ticket redemption

 

* Tickets can be pre-purchased online and will remain valid for 6 months from date of purchase

 

* Extremely competitive pricing, to go with all our amazing benefits

 

* You get to liaise with our courteous and friendly operators

It’s relatively hassle-free and extremely easy for tickets to be purchased from Tripcarte.asia.

 

Step 1

Firstly, check out all our attractions or car rentals in the various available destinations

 

Step 2

Go to the desired attraction or car rental page and get more information on the product

 

Step 3

Proceed by selecting the relevant options such as “MyKad Holder / International”, “Ticket Type”, etc. followed by the quantity of ticket(s) required. And press “Add to Cart”

 

Step 4

To purchase more ticket(s), please repeat Step 2 and Step 3 – and once you are ready to confirm your purchase, click on the “Cart” icon situated on the upper-right to continue to the check-out page

Upon successfully completing your purchase, you will be sent an email containing your Digital-Pass together with the details of your tickets.

 

If you do not receive an email from us within 10 minutes of purchase, do contact us and our support staff will be ready to assist you.

All purchases from Tripcarte.asia will have a validity of 6 MONTHS from the date of purchase as shown in the purchase invoice.

 

The ticket can be redeemed at ANY time from the moment of purchase as long as the redemption is made within 180 days.

No, physical representation of the QR code / Digital-Pass is not required.

 

The QR Code / Digital-Pass will be accepted as long as it can be scanned at the reception counter for the respective participating attractions.

 

For example, QR code image in your mobile-phone, PDF, Email, physical printout, etc will all be accepted.

Do not worry, the mail might just very well be on its way to your mailbox even as we speak now.

 

However, if you still did not receive your email after 30-mins from the moment of purchase, kindly contact us via the Contact Us page or via the “Chat with Us” feature on the lower right bottom of the Tripcarte.asia page.

 

We will attend to you as soon as we possibly can, however, do also allow us 24-hours to get back to you in the worst possible scenario.

Kindly contact us via the Contact Us page or via the “Chat with Us” feature on the lower right bottom of the Tripcarte.asia page.

 

We will attend to you as soon as we possibly can, however, do also allow us 24-hours to get back to you in the worst possible scenario.

Fret not, we have a Live-Chat support. Check out the “Chat with Us” feature on the lower right bottom of the Tripcarte.asia page.

 

You can also contact us via the Contact Us page, by phone or e-mail too. We will try our best to respond to you as fast as we can.

 

However, do allow us 24-hours to get back to you if you left an offline message with us instead. The support representatives might be busy attending to other customers and will get back to you shortly.

Had to cancel your holiday plans and will not be able to redeem any of the tickets bought?

 

Had too much to do (or just too much lazing around) and did not manage to visit the attractions during your holiday?

 

Don’t worry, we understand. It happens.

 

You can get a refund for any of the tickets that has not been redeemed within 6 months from the date of purchase. No questions asked.

 

Just fill up this Refund Form and we will process your refund.

 

Tripcarte.asia will first verify your purchase. There will be a small cancellation fees of 10% imposed for all cancellation. We will refund the funds into your bank account within 14 working days.

 

Tickets that have already been redeemed at the counters will not be refunded.