What is Split?

Split is a company providing a service that allows you to pay for your tickets in instalments on popular travel websites like Tripcarte. You pay the first instalment when making your booking, and the balance will be automatically deducted every month in instalments.

How do I use Split with Tripcarte?

Select your attraction tickets as usual. At the payment confirmation page, choose “Monthly instalments with Split”

After you make your first payment with Split, you will receive an email confirmation from Split and Tripcarte.

Please ensure your personal details are correct on both Tripcarte and Split.

Does Split charge fees?

Split may charge a flat % processing fee. There are no interest payments or any sneaky hidden charges – what you see is what you pay.

Split may also charge a late payment fee if you do not pay for your instalments on time.

How do I make the instalment payments?

When you choose to pay using Split, you will be taken through a quick verification process where you can also choose your payment method. Future instalments will be deducted automatically from your selected payment method.

For example, let’s say you book a ticket on 1 January 2020 and choose the 3-month instalments option. Your first instalment will be paid on 1 January 2020, the 2nd instalment will be automatically charged on 1 February 2020, and the 3rd instalment will be automatically charged on 1 March 2020.

How do I get a refund?

If your booking qualifies for a refund, please go to Tripcarte’s Refund Request page and request a refund. If your refund is approved, Tripcarte may charge you a cancellation service fee. In addition, if your refund is lower than your remaining instalment balance owed to Split, you are still liable to make the balance payment to Split.

Please note: While you are waiting for a refund, you are still responsible for making any monthly payments that are due.

Do I need a credit card to use Split?

No, you do not need a credit card to use Split. You can pay for your instalments using your debit card and online bank transfers.

I booked an attraction for a certain date but I was not able to attend. Do I still need to pay the remaining instalments?

Yes, you still need to fulfill the full instalment payments to Split.

Why was my Split booking declined?

We do not approve 100% of payments and we are committed to ensuring we support responsible spending.

We look at a number of different factors including whether you have used Split before and whether you have successfully repaid your past instalments.

I want to update my mobile number

Please send an email to support@paywithsplit.co along with your updated mobile number, your old mobile number, and your email address. Split’s customer service team will call you at your updated mobile number within one (1) business day, which will help us verify it’s really you and complete your request.

I want to update my payment method.

Please email support@paywithsplit.co using your registered email address and Split’s customer service team will assist you. Please note that to avoid possible late payment charges, you should update Split as soon as possible if you intend to change your payment method.

Can I make an early repayment of my instalments?

Yes, you can. Please reach out to support@paywithsplit.co using the email address you registered with Split. Their customer service team will arrange for an early repayment with no extra charges.

I will not be able to make one of the payments on time. What do I do?

We understand that there can be unexpected life events so we encourage you to reach out to support@paywithsplit.co and speak with us about your situation. We will do everything we can to help you.

What if I don’t pay my balance?

A Split instalment payment plan is just like any other payment responsibility. There can be serious consequences for not fulfilling your instalment payments.

Split may take legal action and/or report payment delinquencies of 60 days or more to the authorities in accordance with applicable laws.

My payment failed, what do I do?

If we see that a payment has failed on the due date, we will try charging your saved payment method for the next 2 days. If this still does not work, we will send you an email with a link to update your payment method. If you have not updated your payment method within 3 working days, we will contact you on your registered mobile number to work out the next steps.

Please note: Failure to make payments within 7 days after the due date may incur a late payment fee or legal action from Split.

I have a question about Split

We’re happy to help! Please send an email to support@paywithsplit.co along with your booking details and your query; we will get back to you as quickly as possible.

When are my payment due dates?

Split will show you the payment schedule before you make the booking. Your card will be automatically charged and you will also receive an email 3 days before a charge is made along with how many instalments remain.

Can I delay my payment?

You can delay your payment upto 7 days of your original payment date by reaching out to support@paywithsplit.co (subject to approval by Split).